Shipping policy

At Boutique at Sonja’s, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before your order is shipped. Orders are not normally processed or shipped on weekends or major holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Within the United States

We currently ship orders within the United States.

Available shipping methods and rates will be displayed at checkout based on your shipping address and the items in your order.

Estimated delivery times may vary depending on the shipping method selected, destination, carrier delays, weather, holidays, and other circumstances outside our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Any applicable promotional free-shipping offers will be clearly stated on the website or during checkout.

Order Tracking

Once your order has been shipped, tracking information will be provided by email when available.

Please allow some time for the carrier's tracking system to update after the package has been shipped.

Delayed or Lost Packages

Boutique at Sonja’s is not responsible for delays caused by shipping carriers, weather conditions, natural events, holidays, incorrect addresses, or other circumstances beyond our control.

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If you still cannot locate your package, contact us so we can assist you with the available next steps.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you realize that your shipping address is incorrect, please contact us as soon as possible at sonja@boutiqueatsonjas.com.

We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

Boutique at Sonja’s is not responsible for orders shipped to an incorrect address provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible after delivery.

Please provide your order information and photographs of the damaged package and/or items so that we can review the issue and determine the appropriate resolution.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and shipping information.

We will work with you to help determine the status of your shipment.

International Shipping

International shipping availability may vary.

If international shipping is offered for a particular order, applicable shipping charges, taxes, duties, and other fees will be displayed or communicated as applicable.

Customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country.